Effective Date: January 1, 2025
Welcome to RetrotapsNC.com (“Website”). By accessing or using this site, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
RetrotapsNC.com is owned and operated by Retrotaps, a North Carolina-based draft beer service and creative custom dispensing company. These Terms apply to all visitors, users, and customers (“You,” “Your”) of the Website.
Retrotaps provides professional draft line cleaning, maintenance, and installation services, along with custom-designed dispensers and accessories. All services and products are subject to availability and confirmation.
Payments for services and products are due upon receipt unless otherwise agreed in writing. Retrotaps accepts major credit cards, ACH transfers, and approved third-party platforms (e.g., QuickBooks Online, Fintech).
Failure to pay may result in service suspension or late fees. We reserve the right to update pricing at any time.
Appointments must be canceled at least 24 hours in advance to avoid a cancellation fee. Custom tap handles and commissioned work are non-refundable once production begins.
If you are unsatisfied with a service, please contact us at rick@retrotapsnc.com and we’ll do our best to make it right.
All content, logos, photos, videos, and custom designs on this site are the property of Retrotaps unless otherwise credited. You may not reproduce, distribute, or use any content without written permission.
Retrotaps is not liable for misuse or third-party alterations to serviced systems.
To the fullest extent permitted by law, Retrotaps shall not be liable for any indirect, incidental, or consequential damages arising from use of this Website or our services. All work is performed to industry standards, but specific results may vary based on environmental and technical factors.
Your privacy matters. We do not sell or share personal information with third parties except to complete services or comply with legal obligations. Read our [Privacy Policy] for full details.
We may update these Terms from time to time. Any changes will be posted here with a new effective date. Continued use of the Website implies acceptance of the revised Terms.
Questions? Contact us at:
Retrotaps
Charlotte, NC
📧rick@retrotapsnc.com
📞 704-228-3261
We want you to love your custom gear and be 100% satisfied with our draft service. That said, most of what we create is made-to-order — meaning returns and exchanges work a little differently here at Retrotaps.
Because our tap handles, draft towers, and branded accessories are often custom-built or personalized, all custom product sales are final.
We do not accept returns or offer refunds on items that were made specifically for you unless:
If there is an issue with your order, please contact us at rick@retrotapsnc.com within 7 days of delivery with your order number and photos of the item. We’ll do everything we can to make it right.
For non-custom items like draft parts, cleaning accessories, or stock tap handles:
Refunds will be issued once the item is received and inspected. A small restocking fee may apply.
We do not offer traditional exchanges due to the custom nature of most products. However, if you received the wrong item or need a size/fit adjustment on a standard product, reach out — we’ll work with you to find a solution.
If you're not satisfied with a recent line cleaning, installation, or repair service, please contact us immediately. Our goal is to deliver the highest quality draft beverage experience possible, and we stand behind our work.
Questions?
We’re always happy to help:
📧 rick@retrotapsnc.com
📞 704-228-3261
Retrotaps
128 North Tryon St, Suite 1900, Charlotte, North Carolina 28202, United States
Copyright © 2026 Retrotaps - All Rights Reserved.
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